Ackroyd Design Address: 10 Eccleston Road, Kirk Sandall, Doncaster, England, DN3 1NX Phone Number: 01302 245899 Email: drawings@ackroyddesign.co.uk Telephone: 01302 245899 Types of Personal Information We Collect At Ackroyd Design, we currently collect and process the following information: • Details about you, including your name, address, email, and telephone contact details. • Any interactions you have with us. • Personal information you provide to enable us to deliver our services. • Financial information for payment purposes. How We Obtain and Use Personal Information Most of the personal information we process is provided directly by you for the purpose of delivering our services. We use this information to provide and facilitate our services, as well as for billing purposes. This information will only be shared if there is a legal obligation to do so or if you request it as part of a Subject Access Request and provide consent. We strive to ensure that our collection and processing of personal information is proportionate. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You can withdraw your consent at any time by contacting us at: drawings@ackroyddesign.co.uk How We Safeguard Your Personal Information Your information is securely stored in our offices. Additionally, it is stored on computer systems that adhere to GDPR Data Protection standards. If we utilise cloud-based IT services, personal information may be transferred internationally. We have implemented security measures to ensure appropriate protection for all the personal information we hold. We retain any contact information you provide for 6 years. Afterward, we securely dispose of your information through shredding and confidential waste collection for paper copies, and by deleting electronic records, unless a longer retention period is necessary for business purposes such as accounting or ongoing services. Securing Your Personal Information We have implemented appropriate security measures to prevent accidental loss, unauthorised access, or improper use of personal information. Access is limited to individuals with a genuine business need and who are bound by confidentiality obligations. We will notify you and any relevant regulator of any suspected or actual data breaches as legally required. External Website Links While browsing our website, you may come across links to other websites that may be of interest. However, once you utilise these links to exit our site, it's important to recognise that we do not have authority over the content of that external website. Consequently, we cannot assume responsibility for the safeguarding and confidentiality of any information you may disclose while visiting such sites. Please exercise prudence and review the privacy statement relevant to the specific website. How We Utilise Cookies A cookie is a small file that seeks your permission to be stored on your computer's hard drive. Once you grant consent, the file is added, and the cookie aids in the analysis of web traffic or notifies you when you visit a specific site. Cookies enable web applications to respond to you as an individual. The web application can customise its functions to align with your preferences, likes, and dislikes by collecting and retaining information about your choices. We employ traffic log cookies to discern which pages are being accessed. This assists us in evaluating data concerning web page traffic and enhancing our website to cater to customer requirements. This information is strictly used for statistical analysis purposes and is subsequently removed from the system. In essence, cookies support us in offering you an improved website experience by allowing us to monitor which pages you find valuable and which you do not. It's important to note that a cookie does not grant us access to your computer or any information about you, apart from the data you choose to share with us. You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can typically adjust your browser settings to decline them if you prefer. Keep in mind that this may limit your ability to fully utilize the website. Payment Information Please note that we do not process any payments through this website. Security is of paramount importance to us. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial protocols to protect and secure the information gathered through online means. Your Data Protection Rights Under data protection law, you have the following rights: • Right of access: You can request copies of your personal information. • Right to rectification: You can request correction of inaccurate or incomplete personal information. • Right to erasure: You can request the deletion of your personal information in certain circumstances. • Right to restriction of processing: You can request restrictions on processing your personal information in certain circumstances. • Right to object to processing: You can object to the processing of your personal information in certain circumstances. • Right to data portability: You can request the transfer of your personal information to another organisation or to you in certain circumstances. To complete a Subject Access Request, please contact us at drawings@ackroyddesign.co.uk or at 10 Eccleston Road, Kirk Sandall, Doncaster, England, DN3 1NX. Please note that we prefer Subject Access Requests in writing for our records. We will respond to you within one month. How to File a Complaint If you have concerns about how we use your personal information, please contact us. We are here to address all your questions and queries. Contact: drawings@ackroyddesign.co.uk You also have the right to lodge a complaint with the ICO if you are dissatisfied with how we have handled your data. ICO Contact Information: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline Number: 0303 123 1113 ICO Website: https://www.ico.org.u